Tech Mahindra and AWS Collaborate to Transform
Telecom Networks with Generative AI

Pune – November 27 th , 2024, – Tech Mahindra (NSE: TECHM), a leading global provider of technology consulting and digital solutions to enterprises across industries, has signed a multi- year Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS) to develop an Autonomous Networks Operations Platform (ANOP) designed for Communication Service Providers (CSPs) and enterprise customers. This platform by Tech Mahindra is built on artificial intelligence (AI), machine learning (ML), and generative AI (GenAI) services powered by AWS, enabling customers to transition their network operations from an on-premises infrastructure to a real-time proactive and preventive model operating on a hybrid cloud.

The collaboration combines Tech Mahindra’s GenAI capabilities and telecom networks expertise with Amazon SageMaker, a service for building, training, and deploying machine learning models for any industry use case with fully managed infrastructure, tools, and workflows. The ANOP platform empowers CSPs to enhance Network Operations Center (NOC) productivity for teams managing physical and cloud infrastructure by more than 50%. It reduces field visits by over 15% and shortens Mean Time to Repair (MTTR) for network and service incidents by more than 30%. The platform accelerates the implementation of network and service configurations, achieving improvements of over 30% in speed and efficiency. Additionally, the collaboration includes Amazon Bedrock, a fully managed service providing high-performing foundation models (FMs) from leading AI enterprises via a single API. It offers essential capabilities for building GenAI applications with security, privacy, and responsible AI practices.

Manish Mangal, Chief Technology Officer, Telecom & Global Business Head, Network Services at Tech Mahindra, said, “The communications industry is at a pivotal junction of deploying disaggregated, virtualized and cloud-native RAN networks. Our collaboration with AWS empowers telcos to simplify operations, modernize networks, and unlock revenue through advanced artificial intelligence and machine learning. By integrating AWS’s GenAI, our Autonomous Networks Operations Platform delivers real-time insights, intelligent workflows, and supports O-RAN adoption for efficient, proactive network management.”

Tech Mahindra is also testing and validating O-RAN functions on Amazon's EKS Anywhere (EKS-A) platform. The joint testing and validation of the platform for Distributed Unit and Central Unit network functions will accelerate the cloudification of RAN at the edge, thereby leveraging the power of both organizations for wider industry benefits.

Robin Harwani, Head of Telco Industry Solutions at AWS, said, “The collaboration to integrate AWS’s AI/ML, including generative AI offerings to build Tech Mahindra’s Autonomous Networks Operations Platform, is an important step to help telco operators bring acceleration in their network operations transformation. Through this effort, network operators can get generative AI-enabled actionable and just-in-time recommendations such as for NOC operations, field dispatch optimization, as well as automated self-healing for preventive actions. This will make it easier for operators to more proactively manage and optimize network performance and reduce their operational expenditure.”

Tech Mahindra is a trusted transformation partner , offering leading capabilities in networks,engineering, and experience to simplify business complexities, drive transformation, and accelerate monetization. It is currently implementing ANOP for a leading communications provider in Europe to enhance network operations through process automation and optimization.

About Tech Mahindra

Tech Mahindra (NSE: TECHM) offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed. With 150,000+ professionals across 90+ countries helping 1100+ clients, Tech Mahindra provides a full spectrum of services, including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative’s Terra Carta Seal, which recognizes global companies actively leading the charge to create a climate and nature-positive future. Tech Mahindra is part of the Mahindra Group, founded in 1945, one of the largest and most admired multinational federations of companies. For more information on how TechM can partner with you to meet your Scale at Speed™ imperatives, please visit https://www.techmahindra.com/

For more information on Tech Mahindra, please contact:
Abhilasha Gupta, Global Head – Corporate Communications, Tech Mahindra
Email: [email protected] ; [email protected]